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A complaint is an expression of dissatisfaction with a service or experience and where a response or a resolution are required and expected.
You can make the complaint on behalf of yourself or someone else.
Your care or the care of your loved one will not be affected if you make a complaint.
We will try and resolve complaints quickly at the point where feedback is received.
If we are not able to:
If you have given a compliment or offered a suggestion – these are always welcome and are passed on to our grateful staff!
To help us resolve your concerns, we ask that you provide all the necessary information to help us look into your complaint.
We will do our best to resolve your concerns as quickly as possible but please know that sometimes it can take a while, particularly if there are different departments or other complex matters. We will do
our best to keep you updated as we go.
We know that a poor experience can be frustrating and we want to help you. Please note that abusive, disrespectful or aggressive behaviour is not okay and we will not tolerate it.
NSW Health Complaints Policy
Health Care Complaints Commission
Download a printable PDF here.
If you would like to leave any feedback for Western Sydney Local Health District or any of our services please follow this link.