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Western Sydney Local Health District

Get involved

Want to make our health service a better place? As a carer, your insight and experiences are invaluable.

You can help improve resources and services for all carers by joining in consumer participation, sharing your story, providing feedback and volunteering.


Consumer participation

We have big challenges in Western Sydney. We need to understand the needs of our people. Our people need to understand what and where to get the services they need.

We often look for carers to participate in consumer consultation or committees as a carer representative. A consumer may have been a patient, or could in future be a patient. They may be a carer of a previous or current patient.

Interested?

You can find more information on our consumer partnership opportunities here.


Your story

You can share your story and experience to help raise awareness of your role. If you would like to share your story here, please contact email wslhd-carerprogram@health.nsw.gov.au


Feedback

We want to hear your thoughts.

Your opinion is important and your feedback helps improve services for all patients, families and carers.


Carer support feedback

For compliments, concerns, information or questions specific to the Carer Support Service or other carer related matters, please email WSLHD-CGMail@health.nsw.gov.au


Hospital or health service feedback

Western Sydney Local Health District encourages and values feedback from our patients, carers, families and visitors. If you have a patient story to share or suggestions about how services may be improved, there are a number of ways to send your feedback.

Hospital switchboards

You are invited to contact the hospital switchboards to share your comments, suggestions, compliments or complaints.

Auburn Hospital: (02) 8759 3000

Blacktown Hospital: (02) 9881 8000

Mount Druitt Hospital: (02) 9881 1555

Cumberland Hospital / WSLHD Mental Health Services: (02) 9840 3000

Westmead Hospital: (02) 8890 5555

Patient Advice and Liaison Officers

Western Sydney Local Health District encourages and values feedback from our patients, carers, families and visitors.

Whether it is positive or negative, your feedback can help identify what is working well and what we can improve on.

To address matters quickly, first discuss your feedback with the treating team, Nurse Unit Manager, Team Leader or Manager.

If you are not satisfied with the outcome, each hospital has a dedicated staff member that you can ask to speak to in person or on the phone, to help manage your concerns and make sure that it is addressed.

Ways to give us your feedback

  • Speak to the treating team / Nurse Unit Manager / Team Leader / Manager
  • Online https://www.wslhd.health.nsw.gov.au/Contact-Us#feedback
  • Call the hospital switchboard and ask to make a complaint / provide feedback:
    • Westmead Hospital: (02) 8890 5555
    • Auburn Hospital: (02) 8759 3000
    • Blacktown Hospital: (02) 9881 8000
    • Mount Druitt Hospital: (02) 9881 1555
    • Cumberland Hospital / WSLHD Mental Health Services: (02) 9840 3000

Patient and Carer Experience Survey

carer_experience_survey_iconPlease complete the My Experience Matters Carer Survey, your feedback is valuable and is used to improve services.

Our survey is anonymous and will take less than 5 minutes to complete.






Volunteer

If you would like more information about volunteering with us, please click on the appropriate link below:

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