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We are here to support your business be COVID safe

All NSW businesses and organisations need to protect workers, customers and visitors from COVID-19.

On this page:

For the latest advice for your industry, regularly check the NSW Government’s website:


If you need help in languages other than English:

Phone the FREE Translating and Interpreting Services on 13 14 50

What is a COVID Safe business?

we are covid safe

A COVID Safe Business is one that has completed a COVID-19 Safety Plan and registered with the NSW Government.

Being a COVID Safe business helps keep staff and customers safe.

Registering as a COVID Safe business is mandatory for all hospitality venues such as cafes, restaurants, food and drink premises, micro-breweries, cellar doors, casinos, registered clubs, small bars and casinos.


There are penalties for businesses that do not register as a COVID Safe Business, when they are required to do so. ThePublic Health (gatherings and movement) Order lists businesses that MUST have a COVID-19 Safety Plan.

For all businesses:

Follow the advice for your industry on the NSW Government website:

business 1   business 2  business 3

Keep up to date by regularly checking the NSW Government website

Local support - how we can help your business

If you are a Western Sydney business, our Environmental Health team can:

  • Help you understand the Orders and other regulations
  • Provide advice and guidance to help your business comply with the rules
  • Support you with information and resources to be a COVID Safe business

Contact the Environmental Health team directly by phone (02) 9840 3603 or email

How to get started

nsw covid response

Help protect your staff, customers and visitors as you get back to business. Follow these basic steps:

1. Visit the NSW Government website 

2. Follow the specific requirements for your industry

3. Register and download items including the COVID Safety Plan template

4. Learn how to get your business registered as COVID Safe

5. Review the Business support resources on this page to help you through the process.

Business support resources

We have provided a range of links below to support you in being a COVID Safe business.

The links include FREE resources and information on COVID Safe Business planning, guides on distancing and hygiene, staff and customer wellbeing, plus support with record-keeping.

1. COVID-19 Safety Plan

Do you need to complete a COVID-19 Safety Plan for your business?

If you haven’t already, please review the COVID Safe Business information on NSW Government’s website.

Here you can find out whether a COVID-19 Safety Plan is mandatory for your industry under the Public Health (COVID-19 Restrictions on Gathering and Movement) Order.

Even if a COVID Safety Plan is not mandatory for your industry, we still strongly recommend you complete a plan. This helps protect you, your staff and your customers.

What else does your business need to do?

  • Keep a copy of your COVID-19 Safety Plan at your place of business
  • Ensure workers understand your plan and their responsibilities
  • Train new workers to act in a socially responsible way, and
  • Keep customer details secure and only use these for COVID-19 contact tracing purposes, if you are required to collect them (it is mandatory for some industries).

Useful links and resources

COVID Safe businesses

we are covid safe

Do you need a COVID Safety Plan? Latest advice for your industry


Getting back to work and safe workplaces

business back to work

Getting back to work in a COVID Safe way


Safe workplaces – COVID-19 resource kit


Safe workplaces and managing risks – COVID-19


Languages available: Arabic, Chinese, Farsi, Hindi, Korean, Thai, Turkish, Vietnamese


COVID Safety Plan templates for:

  • Beauty services
  • Cafes and restaurants
  • General business

safety plan templates resized

Beauty services

Available in: Arabic, Chinese Simplified, Korean, Thai, Vietnamese


Cafés and restaurants

Available in: Arabic, Chinese Simplified, Korean, Thai, Vietnamese



Available in: Arabic, Chinese Simplified, Korean, Thai, Vietnamese

2. Physical distancing

One way to slow the spread of viruses, such as Coronavirus (COVID-19), is physical distancing. This is also known as social distancing.

Under the Public Health (COVID-19 Restrictions on Gathering and Movement) Order there are restrictions in place for how many people can be in a space at a time. It is the law to follow these rules in your place of business.

More information on Public Health Orders here.

Useful links and resources:


1.5 metre

What is social distancing?


Physical distancing checklist

Four square metre rule

four square metre

How to follow the Four square metre rule


FREE Posters and signage for businesses

You can print and display these at your business

covid safe at work

How to stay COVID Safe at work- poster


Ways to keep your distance- poster


COVID Safe editable resources- posters, stickers, decals and social media materials


Links to Government-approved COVID Safe posters and signs


COVID Safe posters in other languages

You can print and display these at your business

posters in other languages

Be COVID Safe at work - posters


Available in Arabic, Cantonese, Greek, Hindi, Korean, Mandarin, Persian, Portugese, Spanish, Vietnamese

3. Hygiene and cleaning

The COVID-19 virus spreads through droplets produced when an infected person coughs or sneezes. A person can also get the virus by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.

A combination of cleaning and disinfection is the most effective way to remove the COVID-19 virus from surfaces and objects.

It is also important to have signs and posters around the workplace to remind workers and others of the risks of COVID-19 and the measures necessary to stop its spread. This includes:

  • posters on what is COVID-19 and how you can stop it spreading
  • how to wash your hands and
  • physical distancing requirements.

Useful links and resources:

COVID-19 Safe Hygiene Marshal


Gyms and hospitality venues such as pubs, clubs, restaurants

and cafes need a COVID-19 Safe Hygiene Marshal as part of

their safety plan. Marshal duties here


Health, hygiene and facilities checklist

health checklist new 

Facilities checklist


Cleaning and disinfecting your workplace

 cleaning workplace new


How to clean and disinfect


Cleaning checklist


FREE Hygiene and handwashing posters

You can print and display these

hygiene posters new

Hand hygiene - posters


Hand hygiene - advert


Food safety

food authority new

COVID-19 food safety advice



4. Wellbeing of staff and customers

You should have steps in place to ensure that staff and customers who are unwell do not attend your business. The following information will help you keep your staff and customers safe and well.

Useful links and resources:

Getting back to work and safe workplaces

getting back to work

Getting back to work in a COVID Safe way


Safe workplaces – COVID-19 resource kit


Safe workplaces and managing risks – COVID-19


Languages available: Arabic, Chinese, Farsi, Hindi, Korean, Thai, Turkish, Vietnamese

How to keep workers safe

how to keep workers safe

How to keep workers safe - fact sheet


Workplace checklist – COVID-19

What to do if there is a COVID-19 positive person at your business

what to do if covid case

Guidance for businesses with linked COVID-19 cases


Steps to follow if a worker has COVID-19


Who to call for mental health support

who to call mental support

Mental health support lines


Look after your mental health

look after mental health

Looking after your mental health during the COVID-19 pandemic

Get Healthy at Work

get healthy at work

Get Healthy at Work is a free NSW Government Program offering tools, resources and support for mental wellbeing, healthy eating, physical activity, alcohol consumption, active travel and smoking.


Or contact the Centre for Population Health via email

Other mental health resources


Western Sydney Community Resources website has a host of other mental health support links also


5. Record keeping

When a person is confirmed as having COVID-19, health workers need to trace their steps over the days that they were infectious. This is called contact tracing. It includes finding the people and places the person may have come in contact with, and notifying them where needed. This helps prevent further virus outbreaks in the community.

Businesses play an important part in the contact tracing process.

Some businesses must keep records of customers and contractors who attend their place of operation.

Find out if your business needs to keep records of customers for contact tracing purposes. Check your Industry guidelines here.

Businesses collecting personal information from customers must abide by the Australian Privacy Principles under the Privacy Act 1988. This requires they “take reasonable steps to protect the personal information collected or held”.

Useful links and resources:


Which businesses need to keep records of customers?

records of customers

Check your industry guidelines for record keeping 

Record keeping and penalties



Follow the law for business COVID-19 record keeping

QR codes and contactless record keeping

qr codes

Ways to collect and store records

How to keep digital records

A free system you can use at your business


Instructions on how to set up your own QR code record keeping system


A template to add your own QR code and show your customers how to register


For COVIDSafe registered businesses:

Service NSW can collect customer details for you.

Simply display the Service NSW QR code received in your COVIDSafe registration pack

Customers can then check-in using the Service NSW app.

More information on the Service NSW check-in app here. 


FAQs about customer sign in 

sign in faq

Answers to questions your customers may have about signing in

Financial assistance links

Further Government assistance and support is available for your business at the links below:

Government assistance,

including JobKeeper and JobTrainer


Find government support for your business


JobKeeper payment for employers and employees


JobTrainer skills package


Tax support for Businesses and Employers

Grants and loans

nsw gov

Links to financial support for business

Safe workplace rebate


Small business rebate to make your workplace safer

Frequently Asked Questions (FAQs) and Answers

If you are a Western Sydney local business, and have questions or queries about being a COVID Safe Business, please email or phone our Environmental Health team on (02) 9840 3603.

Your enquiry is confidential.

If you need help in languages other than English:

Phone Translating and Interpreting Services on 131 450 (Free service)

Below are answers to some Frequently Asked Questions about being a COVID Safe Business.

COVID Safe Business compliance

Who will check up on me?

To ensure businesses are complying with COVID Safe requirements, the following agencies will monitor certain industries:

Agency Business type
Office of Liquor and Gaming Pubs and Clubs, hotels and small bars
Local Government Retail Food businesses, cafes, restaurants and food courts
Food Authority Larger food manufacturers, Butchers, cafes and restaurants
Safework Abattoirs, Meat Works, other non-retail and commercial businesses
Police Pubs, Clubs, Mass gatherings
Health Gyms, sport businesses, beauty, body art and massage businesses, community sport

Record keeping

Question Answer

How do I get a QR code?

A statewide QR Code Recording System is currently being tested by Service NSW. This should be available to provide to businesses soon.

Customers can access the Service NSW QR code reader via the Service NSW app. Downloadable free.

Until this is available you may wish to use the COVID-19 record keeping system available on this website (see How to keep digital records ).

Transferring paper records to digital records

You can keep a record of your customers on paper but some businesses must transfer these records to a digital form within 24 hours. You can do this by entering the information into an electronic document such as Word or Excel.


What does “digitise” mean?

To “digitise” means to transfer a paper-based record to an electronic format. For example, a register of customer details from paper to a document ideally saved in a secure location on your workplace computer using Word or Excel.


What to do if someone does not have a phone to sign in?

Hospitality venues: Paper sign-in is permitted, but hospitality venues must create a digital record of customer contact details within 24 hours and provide it immediately if requested.


What to do if someone cannot provide their details (eg. does not speak or write English?)

If you need help in languages other than English:

Phone Translating and Interpreting Services on 13 14 50 (Free service)

Links and resources on this website include information from third parties which can be shared with others.The information is general, not intended as medical advice and may be subject to copyright. For more information: read the WSLHD website disclaimer.