Provides a range of services to children, young people, adults and older people.
Who we care for
We care for people who live work or attend school in the Hills Local Government Area.
There no age restrictions for people for people with chronic and complex health conditions.
The following services have age restrictions;
- Child and Family Health Nursing is for babies and children aged 0-5 years
- Child and Family Speech Pathology is for babies and children aged 0-7 years
- Child and Family Occupational Therapy services is for babies and children aged 0-7 years
What we do
The Hills Community Health staff work in partnership with schools, GPs, hospitals, non-government agencies and other organisations to provide care at the Community Health Centre, in people’s homes or in other venues, such as Early Childhood (Baby Health) Centres.
We also specialise in health promotion, prevention and early detection to assessment, treatment and continuing care.
Services for children and families include;
Services for people with chronic and complex health conditions include;
- Community Nursing including wound care, palliative care, continence and support for people with chronic health conditions
- Wound Care Clinic
- Occupational Therapy
- Mental Health
- Drug & Alcohol
- HealthOne – integrated Primary Health Care with local general practitioners
How to access this service
The Central Referral Service (CRS) is a single point of entry for Western Sydney Integrated & Community Health. CRS is streamed along the lines of the clinical initiatives of Complex, Aged and Chronic Care, Child and Family Health Community Health Services, COVID-19 Home Testing, Residential Aged Care Facilities and enables GPs, NSW Ambulance, Aged care facilities, patients, hospitals, families and health providers to register their request for services into Community Health Services for clinical triage.
CRS receives and registers requests for referrals for WSLHD Community Health clinical services such as Nursing, Speech Pathology, Occupational Therapy, Physiotherapy, Dietetics, Podiatry, Audiometry, Counselling and Palliative/Supportive Care.
CRS does not provide clinical assessment or triage services.
Central Referral Service phones are staffed from 8:00am to 5:00pm Monday to Friday.
How do I refer?
Clients can self-refer to our services by calling the Central Referral Service on 1800 600 681.
Health professional referrals
For enquiries about Child & Family Health or Complex, Aged & Chronic Care, please phone the Central Referral Service on 1800 600 681 between 8.00am and 5.00pm Monday to Friday.
There is a 24 hour voicemail message service. Messages are generally retrieved and returned within 24 hours of receipt.
To refer a patient to one of our Child & Family Health services please complete our referral form then:
To refer a patient to one of our Complex, Aged & Chronic Care services please complete our referral form then:
Please note: if your patient is aged over 65 years (or over 50 years for Aboriginal/Torres Strait Islander patients), referrals must be made directly to My Aged Care. In My Aged Care our service provider name is Allied Health & Community Nursing & Social Support Group WSLHD
Why does CRS ask so many questions?
CRS uses Community Health Service criteria to determine the eligibility of the referral request. Demographic, family/support, legal issues, risk issues, safety issues and presenting health information is required for the client registration and clinical allocation to the appropriate Community Health service. Some information requested is required by the Ministry of Health and funding agencies.
Our services are provided in a number of locations. Care can be located at the Hills Community Health Centre, in people’s homes or in other venues such as Balcombe Heights Aged Day Care Centre
Community Health Centre
The Hills Community Health Centre is located at 183-187 Excelsior Avenue, Castle Hill
Find directions in Google Maps to 183-187 Excelsior Avenue, Castle Hill
There are limited parking available onsite and street parking available nearby.
Planning your trip on public transport
Contact the Transport NSW Info service to plan your trip and obtain the latest timetable, fare and wheelchair access information.
Phone: 131 500 (24 hours, 7 days a week)
Your Rights and Responsibilities
Your Rights and Responsibilities as a patient, carer or community member of the Western Sydney Local Health District