Visiting us
Everything you need to know about your visit.
Before visiting the clinic
Call us to make an appointment
When you call us to make an appointment, our staff will ask you a few questions to make sure we are the right service for you.
We have an automated phone system, please:
- press 1 - if you are new to our service
- press 2 - if you have been to our service before
- press 3 - for all other enquiries
If you do not make an appointment, we may not be able to see you on the day unless it is an urgent matter.
If you can't make it to your appointment or need to change your appointment, please call us on 02 9843 3124.
Privacy and confidentiality
We're committed to protecting the privacy of patient health information in accordance to the privacy law.
For more information about how we collect, store, use and disclose your health information, please refer to the WSLHD Information Privacy website.
Electronic health record
Your health record will be part of the electronic health record system managed by Western Sydney Local Health District. It is not connected to your My Health Record.
Your information is stored securely and can only be seen by the staff involved in your care at our clinic or the Westmead Hospital Infectious Diseases Unit. Please talk to our staff if you have any questions or concerns.
What to expect at your appointment
When you arrive
Your first visit
You will be asked to register when you arrive at the clinic. Your information is stored securely to protect your privacy.
We will ask for a phone number and email address so we can contact you if needed. Please provide the same name and date of birth each time you visit.
Please arrive at least 15 minutes early to allow time for the registration process. We try to be on time with appointments, but we may run late on busy days. We appreciate your patience.
Your first visit will take at least an hour.
Return visits
Please provide the same details each time you book an appointment. If your contact details have changed recently, you should inform our staff.
Please arrive at your appointment on time. Our staff will confirm your identity and appointment.
We try to be on time with appointments, but we may run late on busy days. We appreciate your patience.
Sexual health checkup
A doctor or nurse will ask you questions to determine what kind of care you need. This includes questions about your health, and any sex or risk you've had recently.
Screening for HIV and sexually transmissible infections is simple and easy. A sexual health checkup may include:
- blood tests
- urine and swab tests (you can collect your own swabs)
- genital examination.
Your results
We will ask you to make another appointment if we need to discuss your results. Otherwise, no news is good news!
You can always call or request for the results to be delivered by your preferred contact method.
Follow-up appointment
If you need treatment or vaccination, a doctor or nurse will organise a follow-up appointment for you.
Any questions?
We want to offer you the best possible service. Please call us during opening hours to discuss any questions or concerns.
How to get to our service
Parramatta Clinic
Our Parramatta Clinic is located on Level 1 of Parramatta Community Health Centre.
The Community Health Centre is located in Jeffery House within the Parramatta Justice Precinct (PJP), at the intersection of Marsden & Phillip Streets.
Public transport
Getting here by train
The Clinic is an 800m walk from Parramatta Train Station.
To get here: exit the station at Darcy Street, move down Church Street to Phillip Street then turn left. The Clinic is directly ahead at the intersection of Marsden and Phillip Streets.
Planning your trip
Contact the Transport NSW Info service to plan your trip and obtain the latest timetable, fare and wheelchair access information.
Web: www.transportnsw.info
Phone: 131 500 (24 hours, 7 days a week)
Parking
On site parking
- there is no general parking available on site
- we have limited disabled parking on site (you must have a current sticker). Please tell our staff if you need a disabled parking spot when you make your appointment.
Local parking options
- Westfield Parramatta - Cost: first 0-2 hours are free
- Parramatta Park (O'Connell Street) - time-limited parking. Cost: free
- Marsden Street - metered street parking
Mount Druitt Clinic
Our Mount Druitt Clinic is located on Kelly Close, at the back of the Mount Druitt Community Health Centre building.
Mount Druitt Community Health Centre is located on the Cnr Buran and Kelly Close, Mount Druitt.
Public transport
Getting here by train
The Clinic is a 600m walk from Mount Druitt Train Station.
To get here: exit the station and move towards N Parade. Take the pedestrian overpass then turn left onto N Parade. Make your way down N Parade to Cleeve Close then turn left. At the end of Cleeve Close turn right towards Kelly Close. Move along Kelly Close until you reach the corner of Buran and Kelly Close. The Clinic is at the back of the Mount Druitt Community Health Centre building.
Planning your trip
Contact the Transport NSW Info service to plan your trip and obtain the latest timetable, fare and wheelchair access information.
Web: www.transportnsw.info
Phone: 131 500 (24 hours, 7 days a week)
Parking
On site parking
- there is limited general parking on site
- we have limited disabled parking on site (you must have a current sticker).
Local parking options
- Westfield Mount Druitt - Cost: first 0-3 hours are free