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The Maternity Liaison Officers (MLOs) support women and families from culturally & linguistically diverse (CALD) backgrounds to receive maternity care. We provide individual education and support for women through their pregnancy, childbirth and after the birth of their baby. We work with the midwives, specialist doctors and other health providers to ensure that the care planned for you meets your needs. We will provide you with information on what services are available to you and how to access these services. We promote awareness within Westmead Hospital and the WSLHD of the health and social needs of CALD families. We work with Community organisations such as:

  • The Community Migrant Resource Centre
  • Cumberland Women’s Health Centre
  • Transcultural Mental Health Centre
  • Mental Health Association NSW
  • NSW Multicultural Health Communication Service

Your Maternity Liaison Officer:

How to meet a Maternity Liaison Officer

We are available to see any woman from a CALD background who has attended the Women’s Health Clinic (WHC) for pregnancy care. Your midwife can refer you or we will be notified that you are having a baby for the first time in Australia. You can also request to the staff in Women’s & Newborn Health (WNH) that you would like to see the MLO.

Where are they located?

The Women's Health Clinic work in all areas of the Women's & Newborn Health Services and are located on Level 2, just inside the main Hospital entrance.

Contacting a MLO

We can be contacted on 02 8890-6153 Monday to Friday (excluding Public Holidays) from 7:30am to 4pm. Our MLOs can speak English and Tagalog. If you need a phone interpreter in order to speak to us, please contact the Telephone Interpreting Service (TIS) on 131450.

Childbirth & Parenting Classes

We encourage all pregnant women birthing for the first time in Australia to attend the Childbirth & Parenting classes offered in the Westmead Women's & Newborn Health Service.

For CALD women, we provide childbirth & parenting classes:
  • Mandarin Classes (see our Childbirth and Parenting Education page)
  • Our MOMS (Mothers of Many Societies) program is a 9 week program after the baby is born. The MOMs program aims to make the motherhood journey easier and more enjoyable through education and social networking.
This is offered in 2 locations:
  • Parramatta Community Health Centre on Tuesdays 10am to 12noon. You can view the calendar for Parramatta MOMS Program here (to be issued).
  • Holroyd City Council, Merrylands on Monday afternoons 1:30pm to 3:30pm. You can view the calendar for Merrylands MOMS Program here (to be issued).
    To book into the MOMs program call the MLO on 8890-6153 or ask for the MLO to be paged by calling switch on 8890-5555 Monday to Friday 8am to 4pm.

Appointments with the MLO

Once you have meet with the MLO to discuss your pregnancy and parenting education needs, a plan of follow up will be made with you. The program of follow up is usually at your 28, 36 and 40 week pregnancy appointments. However we encourage you to attend the Childbirth & Parenting classes as you will learn more and meet other women in your community.