Are you, or the person who cares for you, worried about a recent change in your condition?

What is REACH?

You know yourself or the person you care for best. As a patient receiving care at Westmead Hospital, we want you to let us know if you have a serious concern about your condition or notice a worrying change.

REACH is a communication process which will help you share your concerns with us.

We want you to let us know if you have a serious concern about your condition or notice a worrying change.

 

How reach works - what to do

  • You may Recognise a worrying change or have a serious concern about your condition, or that of a person you care for.
  • Engage with the nurse/ midwife or doctor who is looking after you, or the person you care for. Tell them your concerns.
  • If your concern is not responded to, or you are worried that the person you care for is getting worse, Act. Ask to speak to the Nurse/Midwife in Charge and request a 'Clinical Review'. This should occur within 30 minutes.
  • If you are still concerned you can make a Call to the Neonatal Emergency Team by dialling 111 on the ward phone.
  • Help wilI be on its way.

 

How do I call the emergency team

We encourage you to speak with your nurse, doctor and the Nurse in Charge, who may be able to help you resolve concerns. If you have spoken to the Nurse in Charge and still feel worried, ask for the ward phone, you can call 111 for an emergency team.

Tell the operator

  • Who you are (a patient, family member or carer)
  • That you need a REACH call
  • The name of the ward
  • Your bed number you, or the bed number of the person you care for

 

Will I offend staff if I reach out?

No. Staff in this facility support patient and carer involvement. You know how you feel or how the person you care for usually behaves.

We also encourage you to raise your concerns with us during times of handover between staff shifts.

We want you to work with us to create the best experience for all patients at Westmead Hospital

 

What does REACH stand for?

Reach diagram

The Letters in REACH will remind you of the steps you, or the person you care for, can take to be involved in your care

We welcome your feedback as a way of continually improving our service. Please send your feedback to Get Involved.

REACH is an initiative of the Clinical Excellence Commission's Partnering with Patients Program.