Virtual Care, or Telehealth, is an important extension of the service we offer the people of Western Sydney. It’s a new way of caring for the community and as technology evolves it will help develop improvements and efficiencies for clinicians and the health system.

On this page you’ll find:

  • Benefits for clinicians and the health system
  • How to request Telehealth
  • Training and user guides
  • Administration and management 
  • Key contacts

Benefits for clinicians and the health system

Virtual Care helps clinicians and health care teams connect with patients in different ways, as an alternative to face-to-face consultations, or as part of a hybrid model of care. 

It builds stronger, more flexible clinical networks so patients can receive care that is consistent and continuous, no matter where they are.

Virtual Care delivers significant benefits for clinicians and the health system.

This includes:

  • Extending the scope of practice to rural and remote communities
  • Improving the clinical network with better communication and networking
  • Increasing opportunity for collaboration and integration
  • Providing scope for flexible service delivery models and multidisciplinary care
  • Improving access to education and professional development opportunities
  • Enhancing the support network for clinicians across NSW.

How to request Telehealth

Western Sydney Local Health District has two main Virtual Care platforms, both with their own unique advantages: Pexip and myVirtualCare.

Pexip is ideal for Telehealth consultations and may also be used for department meetings, education sessions, interviews and live streams with up to 80 participants.

myVirtualCare is a feature-rich platform with advanced functionality like a virtual waiting room, the ability to manage appointments, notifications and unique links.

If you are a Western Sydney Local Health District clinician, you can request Telehealth as a model care by getting in contact with the Western Sydney Local Health District Virtual Care team.

You can make a request through SARA.

  • Make a request for myVirtualCare through SARA here.
  • Make a request for Pexip through SARA here.

If you’re unsure which technology best suits your clinic you can contact the team by making a generic SARA request or getting in touch with our Virtual Care team via

If you are a health professional outside of Western Sydney Local Health District and you have been invited to join a Telehealth consultation with one of our specialists and your patient, click here for information on how to join a Telehealth consultation.

Administration and management

Clinics offering Virtual Care must nominate a staff member to act as a Telehealth administrator. This is someone who can coordinate the delivery of Virtual Care at a clinic, troubleshoot and provide patients with knowledge and advice.

Training and user guides

The Western Sydney Local Health District Virtual Care team has developed a suite of user guides and training resources. Use these to better understand our Virtual Care platforms and what is considered best practice for Telehealth consultations.

  • myVirtualCare User Guides
  • Pexip User Guides
  • Virtual Care Professional Etiquette and Privacy
  • Virtual Care Central

Visit the Western Sydney Local Health District intranet for more information.

Key contacts

The Western Sydney Local Health District is always on hand to answer any queries you may have. You can also get in touch by making a generic SARA request.

You can also find more information on our intranet.