NSW Education Program on Female Genital Mutilation (FGM)

Child Protection contacts

Child Protection Helpline (FACS, Community Services)

132 111

The Child Protection Helpline is a 24 hours a day, 7 days a week, state-wide call centre staffed by professionally qualified caseworkers to receive and screen all reports. Reporting your concerns about a child or young person's safety or wellbeing is an important step in preventing or stopping the abuse and protecting children or young people from further harm.

Child Wellbeing Unit

1300 480 420

NSW Health Child Wellbeing Units (CWUs) are staffed by child protection professionals who provide telephone advice and support to Health workers, including assisting staff to determine the suspected level of risk of harm (including help with using the Mandatory Reporter Guide) and escalating high risk matters to the FaCS Child Protection Helpline.

For more information, visit the NSW Health website.

Child Wellbeing Coordinators

These positions provide support, advice and education to health staff to help them determine their responsibilities in recognising and responding to child safety, welfare and wellbeing concerns. The role also acts as a link between the LHD and the Child Wellbeing Unit to provide local service information and pathways into health services.

Family Referral Services (FRS)

FRS are intended to assist children, young people, and families who do not meet the statutory threshold for child protection intervention, but would benefit from accessing specific services to address current problems, prevent escalation, and foster a protective and nurturing environment. FRS are intended to link vulnerable children, young people in need of assistance, and their families, with the most appropriate available support services in their local areas.

Mount Druitt Family Referral Service: 1300 403 373

To find other Family Referrals Services, visit the Family Referral Service website.