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Contacting and visiting us

Where we are, visiting hours and contact forms

Cumberland Hospital Westmead

Mental Health inpatient units at Cumberland Hospital: Paringa, Hainsworth, Riverview, Yaralla, Bunya, Acacia, Banksia, Boronia, Willow and Waratah units
Cumberland Hospital (24 hours)
Map downloads

Cumberland Hospital
East campus map
Cumberland Hospital
West campus map

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Transport
and parking

Public Transport
Cumberland Hospital can be accessed by the Western Sydney train line with the nearest train station being Westmead.
Buses stop either at the Darcy road T-Way Interchange or at the Westmead Children’s Hospital.

Taxi Service
A Taxi rank is located out the front of the Westmead Children’s Hospital.

Car Parking
There are very limited parking spots available at Cumberland Hospital.
Disability Services & Access

Cumberland Hospital has ramp access to the inpatient units.

All parking is located on ground level.
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Visiting
hours

7 days including public holidays: 8.00am – 8.00pm


Visitor's rules

At times entry to the wards may be delayed due to emerging events on the ward. It is recommended that visitors contact the ward ahead of visiting.

The Mental Health Service provides a smoke free environment. Staff, patients and visitors are requested not to smoke on the hospital grounds.

The Mental Health Service has a zero tolerance approach to violence and aggression. All patients, staff and visitors have the right to an environment free from violence.

Meal Times for Patients

Breakfast 8:30am
Morning tea 10:00am
Lunch 1:00pm (Yaralla commenced between 12 – 12:30hrs)
Afternoon tea 3:00pm
Dinner 5:30pm
Supper 7:00pm


Visitor
Information

To assist you in the planning and preparation of your stay or visit to Mental Health Services, please refer to the right hand menu for information that answers common questions like:

What do I need to bring for my stay in hospital?
What are the visiting hour?
How do I get there?


What matters to you, matters to us

We strive to provide the highest quality healthcare and best possible experience and outcome for every one of our patients.

What matters to you, matters to us. We’re committed to listening to and involving our patients and carers in discussions and decisions about their healthcare.

Find out about Your Rights and Responsibilities as a patient, carer or community member.

Official Visitors Program

The Official Visitors Program aims to ensure mental health care and treatment is always given in a humane and dignified way.


Who are official visitors?

Official Visitors are people with experience in mental health treatment and care. They are appointed by the Minister for Mental Health and are independent from NSW Health. With a purpose to keep the humanity in mental health care, they visit public and private mental health facilities and emergency departments every month.

 

What can Official Visitors do for you and your carers?

Official Visitors can assist you to talk to hospital staff, advise you about your rights and about any concerns you may have about your mental health treatment.


How can I talk to an Official Visitor?

People who are receiving or have received care and treatment in either public or private mental health facilities can contact an Official Visitor in three ways – in person when they visit a facility, by phone or by email.


To find out more, visit the Official Visitors Program website.


Emergency
Information

 

No Emergency Service is available at Cumberland Hospital.

For a list of hospitals within Western Sydney Local Health District that provide Emergency Services, click here.

Mental Health Services Referrals & Intake

Please telephone 1800 011 511 to discuss potential referrals for assessment.

The Mental Health Line is a single number, state-wide 24-hour mental health telephone access service.

Anyone with a mental health issue can use the Mental Health Line to speak with a mental health professional and be directed to the right care for them.

Carers, other health professionals and emergency service workers can also use the Mental Health Line for advice about a person’s clinical symptoms, the urgency of the need for care and local treatment options.

Westmead Hospital

Mental Health inpatient units at Westmead Hospital: C4A, C4B units and Acute Adolescent Unit (AAU) at Redbank House
Main hospital (24 hours)
  • Cnr Hawkesbury Road and Darcy Road
    Westmead NSW 2145
  • (02) 8890 5555
  • PO Box 533,
    Westmead NSW 2145
Further details on car parking and getting to Westmead Hospital.

Westmead hospital

Blacktown Hospital

Mental Health inpatient units at Blacktown Hospital: for B22, Melaleuca and PECC units
Main hospital (24 hours)
Further details on car parking and getting to Blacktown Hospital.

Blacktown Hospital

Community Health Services

TEAM NAME PHONE OFFICE ADDRESS
The Hills Community Mental Health Team 8853 4500 The Hills Community Health Centre
183-187 Excelsior Avenue,
Castle Hill, NSW-2154
The Parramatta Community Mental Health Team 9843 3237 Jeffrey House, Level 2,
162 Marsden Street,
Parramatta, NSW-2150
The Parramatta Community Acute Care Team 9860 9071 Jeffrey House, Level 4,
162 Marsden Street,
Parramatta NSW 2150
The Blacktown Community Mental Health Team 9881 8888 Panorama Parade, Embark Building,
Blacktown Hospital,
Blacktown, NSW-2148
The Blacktown Community Acute Care Team 9881 8888 Panorama Parade, Embark Building,
Blacktown Hospital,
Blacktown, NSW-2148
The Blacktown Community Assertive Response Team 9881 8888 Panorama Parade, Embark Building,
Blacktown Hospital,
Blacktown NSW 2148
The Auburn/Merrylands Community Mental Health Team 9682 3133 Location Number 1
32a Norval Street,
AUBURN, NSW-2144

Location Number 2
Merrylands Community Health Centre,
14 Memorial Avenue,
Merrylands, NSW-2160
The Granville Community Assertive Response Team 8868 4401 40 Jamieson Street,
Granville, NSW 2142
Anxiety Treatment and Research Unit 9840 4095 Building 78 Gardeners Cottage,
Cumberland Hospital,
5 Fleet Street,
North Parramatta NSW 2151
Eating Disorders Day Treatment Program 8860 2930 2d Fennell Street,
North Parramatta NSW 2151
Emotional Health Clinic and Research Unit (EHCRU) 9840 4095 Building 78 Gardeners Cottage,
Cumberland Hospital,
5 Fleet Street,
North Parramatta NSW 2151
Westmead Psychotherapy Program  9840 3000 Cumberland Hospital,
5 Fleet Street,
North Parramatta NSW 2151
Feedback

Your feedback helps us know what we are doing well and where we can improve.

Compliments will be shared with the relevant departments and staff.

We will contact you within 5 days to let you know we have received your complaint. We aim to investigate and resolve complaints within 35 days. Once the complaint is resolved, you will be informed of any decisions made and action taken.

Feedback will be sent to the appropriate teams or services for review, discussion and consideration.

You can find out more about our approach to feedback here.

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