Patient and Visitor Information

Contact Mental Health Services

Contact Mental Health Services

Cumberland Hospital (24 hours)

Location Icon1-11 Hainsworth Street
Westmead NSW 2145 

Phone Icon(02) 9840 3000


Fax icon(02) 9840 3700


Post Icon1-11 Hainsworth Street
Westmead NSW 2145


Cumberland Hospital does not have an Emergency department

In an emergency, call 000

Mental Health Line


The Mental Health Line is a state-wide 24-hour mental health telephone access service.

Anyone with a mental health issue can call to speak with a mental health professional and be directed to the right care for them. Carers can call for advice about a person’s clinical symptoms, the urgency of the need for care and local treatment options.

How to obtain a copy of your healthcare record

Would you like to view or access your health record?

Visit our Right to Information site to find out how

Your rights & responsibilities as a patient or carer

Everyone seeking or receiving healthcare in Australia has certain rights and responsibilities. They include the right to access, safety, respect, communication, participation, privacy and to comment on their care.

Download our Rights & Responsibilities brochure to find out more

Do you have a media enquiry?

Do you have a media enquiry about our hospital? Are you looking for comments from one of our experts or would you like to film for TV news?

Contact our Corporate Communications Team

How to pay your bill

You can:

  • pay at the cashiers
  • pay online
  • pay over the phone
  • pay via mail
To find out how, visit our How to Pay Your Bill page

Consumer Feedback Framework

Would you like to find out more about our approach to feedback?

Visit our Consumer Feedback Framework page to find out more

Our approach to feedback

Your feedback helps us know what we are doing well and where we can improve.

Compliments will be shared with the relevant departments and staff.

We will contact you within 5 days to let you know we have received your complaint We aim to investigate and resolve complaints within 35 days. Once the complaint is resolved, you will be informed of any decisions made and action taken.

Feedback will be sent to the appropriate teams or services for review, discussion and consideration.

You can find out more about our approach to feedback here.

Submit your feedback

Please use the feedback form below to contact us.

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