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Process Communication Model (PCM)

PCM is designed to aid in the recognition and understanding of different personality types and support successful communication. Participants learn about the six personality types in order to recognise the effects of stress and distress in the clinical setting. Distress behaviours for all six personality types are predictable and sequential. During the workshop participants learn about the impacts of distress on patient safety, as all personality types make mistakes when under distress. Participants learn how to distinguish between bullying behaviours and distress, as well as how to feed the psychological needs of their colleagues in order to invite them out of distress, so that positive communication is restored and patient care is not impacted.

  • Observe and decode behaviour by being able to actually hear what others are saying
  • Predict and identify the onset of disruptive behaviour
  • Learn how to better influence others to achieve an outcome
  • Identify motivation and communication triggers in order to more effectively engage others
  • Detect and correct miscommunication before it creates a problem
  • Find out why conflicts have escalated
  • Respond quickly to defuse tricky situations
  • Invite others back into positive communication and behaviour

Dates Venue Time MHL course code External participants
17th - 19th February WH 8.30-5pm COM1452 Eventbrite
2nd - 4th March WH 8.30-5pm COM1452 Eventbrite
4th - 6th May  WH 8.30-5pm COM1452 Eventbrite
 6th - 8th July   WH 8.30-5pm COM1452 Eventbrite

 

Duration: Three days

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

Process Communication Model Journal Club

These lunchtime sessions are designed to aid the recognition and understanding of different personality types and support successful communication.

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

Assertive Communication for Doctors

  • How to say No effectively in 8 different ways
  • How to gain cooperation with 5 questions
  • How to handle people who vent their anger on you

Enquiries: Jennifer Davids, Education Consultant Jennifer.Davids@health.nsw.gov.au

 

Building Resilience for Doctors

These workshops are created specifically for doctors and provide a framework and strategies to instantly de-escalate bullying 
behaviours

Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

 

Managing Conflict Positively Improving Leadership and Personal Effectiveness

Improving Leadership and Personal Effectiveness In this masterclass learn how to transform the energy of conflict into meaningful contribution, every day, in every interaction, for powerful personal and professional development. In this masterclass you’ll understand your role in drama and negative conflict and adjust your behaviour for healthier and more effective interactions.

You’ll also discover your own traps and build a toolkit for working with positive energy. You will find that conflict without casualties is possible using the principles of Compassionate Accountability.

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education Tanya.jolly@health.nsw.gov.au

 

Want to run one of these workshops for your department?

All workshops can be tailored to your departments specific requirements, including running workshops on weekends.

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

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