community consumer partnership

What is the purpose of the Community and Consumer Partnerships Program?

The overall purpose of the WSLHD Community and Consumer Partnerships program is to improve the quality and safety of healthcare, and to enhance patient-centred care and experience.

When we speak about “patient-centred care” we are referring to the timely and systematic provision of healthcare that is built around the values, preferences and expressed needs of the individual patient. It is evidence-based, and adapted to the individual requiring the care. Patient-centred care is also about listening to the expertise of the patient who lives with their health condition. It is reflected in the sharing of decision-making moments in the clinical encounter.

For further information, please contact the Community and Consumer Partnerships team on Phone 0437 874 244 or Email [email protected]

Staff Champions

Without staff champions we don’t have consumer partnerships. The section features (only some) of the wonderful staff members who enthusiastically engaged with Consumer Representatives during 2019 and 2020. They aim to understand the consumer experience in order to improve WSLHD services.


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