The Central Referral Service (CRS) is the central access point to Complex, Aged and Chronic Care and Child & Family Health Community Health Services and enables GPs, patients, hospitals, families and health providers to register their request for services into Community Health Services for clinical triage.

CRS does not provide clinical assessment or triage services.

CRS receives and registers requests for referrals for WSLHD Community Health clinical services such as Nursing, Women’s Health, Speech Pathology, Occupational Therapy, Physiotherapy, Podiatry, Audiometry, Counselling, Aged Day Care and Palliative Care.

Operating hours

Central Referral Service phones are staffed from 8.30am to 4.30pm Monday to Friday.

Referrals are processed between 8am and 5pm Monday to Friday.

How do I refer?

Self referrals

Clients can self refer to our services by calling the Central Referral Service on 1800 600 681.

Health professional referrals

For enquiries about Child & Family Health or Complex, Aged & Chronic Care, please phone the Central Referral Service on 1800 600 681 between 8.30am and 4.30pm Monday to Friday.

There is a 24 hour voicemail message service. Messages are generally retrieved and returned within 24 hours of receipt.

To refer a patient to one of our Child & Family Health services please complete our referral form then:

To refer a patient to one of our Complex, Aged & Chronic Care services please complete our referral form then:

Please note: if your patient is aged over 65 years (or over 50 years for Aboriginal/Torres Strait Islander patients), referrals must be made directly to My Aged Care. In My Aged Care our service provider name is Allied Health & Community Nursing & Social Support Group WSLHD

Why does CRS ask so many questions?

CRS uses Community Health Service criteria to determine the eligibility of the referral request. Demographic, family/support, legal issues, risk issues, safety issues and presenting health information is required for the client registration and clinical allocation to the appropriate Community Health service. Some information requested is required by the Ministry of Health and funding agencies.

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