The Hills Community Health Centre

Provides a range of services to children, young people, adults and older people.

Who we care for

We care for people who live work or attend school in the Hills Local Government Area.

There no age restrictions for people for people with chronic and complex health conditions.

The following services have age restrictions;

  • Child and Family Health Nursing is for babies and children aged 0-5 years
  • Child and Family Speech Pathology is for babies and children aged 0-7 years
  • Child and Family Occupational Therapy services is for babies and children aged 0-7 years

What we do

The Hills Community Health staff work in partnership with schools, GPs, hospitals, non-government agencies and other organisations to provide care at the Community Health Centre, in people’s homes or in other venues, such as Early Childhood (Baby Health) Centres and Aged Day Centres.

We also specialise in health promotion, prevention and early detection to assessment, treatment and continuing care.

Services for children and families include;

Services for people with chronic and complex health conditions include;

  • Community Nursing including wound care, palliative care, continence and support for people with chronic health conditions
  • Wound Care Clinic
  • Podiatry
  • Occupational Therapy
  • Dietetics
  • Counselling
  • Mental Health
  • Drug & Alcohol
  • HealthOne – integrated Primary Health Care with local general practitioners

Aged respite services for people with dementia and their carers

Balcombe Heights Aged Day Care Centre, Baulkham Hills provides aged day care services for older people from English-speaking, Italian and Sri Lankan/Indian backgrounds.

How to access this service

The Central Referral Service (CRS) is the central access point to Complex, Aged and Chronic Care and Child & Family Health Community Health Services and enables GPs, patients, hospitals, families and health providers to register their request for services into Community Health Services for clinical triage.

CRS does not provide clinical assessment or triage services.

CRS receives and registers requests for referrals for WSLHD Community Health clinical services such as Nursing, Women’s Health, Speech Pathology, Occupational Therapy, Physiotherapy, Podiatry, Audiometry, Counselling, Aged Day Care and Palliative Care.

Operating hours

Central Referral Service phones are staffed from 8.30am to 4.30pm Monday to Friday.

Referrals are processed between 8am and 5pm Monday to Friday.

How do I refer?

To refer a patient to one of our Child & Family Health services you can:

  • call us on 1800 600 681 between 8.30am and 4.30pm Monday to Friday. There is a 24 hour voicemail message service. Messages are generally retrieved and returned within 24 hours of receipt.
  • complete the CRS Client Registration Form then fax it to 02 9881 7789
  • email your referral to WSLHD-CommunityHealth-ReferralService@health.nsw.gov.au

To refer a patient to one of our Complex, Aged & Chronic Care services please complete our External Referral form then:

Please note: if your patient is aged over 65 years (or over 50 years for Aboriginal/Torres Strait Islander patients), referrals must be made directly to My Aged Care. In My Aged Care our service provider name is Allied Health & Community Nursing & Social Support Group WSLHD

Why does CRS ask so many questions?

CRS uses Community Health Service criteria to determine the eligibility of the referral request. Demographic, family/support, legal issues, risk issues, safety issues and presenting health information is required for the client registration and clinical allocation to the appropriate Community Health service. Some information requested is required by the Ministry of Health and funding agencies.

Location

Our services are provided in a number of locations. Care can be located at the Hills Community Health Centre, in people’s homes or in other venues such as Balcombe Heights Aged Day Care Centre

Community Health Centre

The Hills Community Health Centre is located at 183-187 Excelsior Avenue, Castle Hill

Balcombe Heights

Balcombe Heights Aged Day Care Centre, 92 Seven Hills Road Baulkham Hills

Directions

Find directions in Google Maps to 183-187 Excelsior Avenue, Castle Hill

Parking

There are limited parking available onsite and street parking available nearby.

Planning your trip on public transport

Contact the Transport NSW Info service to plan your trip and obtain the latest timetable, fare and wheelchair access information.
Web: www.transportnsw.info
Phone: 131 500 (24 hours, 7 days a week)

Your Rights and Responsibilities

Your Rights and Responsibilities as a patient, carer or community member of the Western Sydney Local Health District 







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