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Patient and Visitor Information

Patient and Visitor Information

Visiting Hours

In general all wards have their own special visiting hours.  Visitors are requested to take note of signage on the wards regarding the visiting hours or call the ward prior to visiting. Special areas such as Intensive Care Unit (ICU), Centre for New Born Care and all other high dependency units have restricted visiting. Visitors are requested to call the ward before visiting.  
Patient enquiries 8:30am – 8:00pm – (02) 9845 5555.

Visitor's Rules

Your responsibilities as a consumer, carer or community member:
  • Treat all staff, volunteers, patients and visitors with respect, courtesy and without discrimination on the basis of age, gender, race, religion, culture, disability or sexual preference. 
  • Tell staff your own medical history, including medications taken, family history of any allergies you may have. 
  • Tell the staff if you do not understand any tests or treatments. 
  • Tell the staff if you are receiving other treatments, or if you stop or change any treatments or medications. 
  • Cooperate with any treatment provided. 
  • Tell the staff if your religious or cultural beliefs make it difficult for you to agree with the recommended treatment. 
  • Keep appointments, or let staff know if you need to cancel or change an appointment.
  • Ensure that when you receive treatment at home, your home is free from tobacco smoke, violence, harassment and that all animals are restrained. 
  • Be involved, along with your carer, in decision making about your health care. 
  • Give feedback about your experiences in using the health services. 

Meal Times for Patients

The inpatient meal times are as follows:
Meals are served during these periods:
Breakfast: 7:00am – 8:15am
Morning Tea: 10:00am – 11am
Lunch: 12:00pm – 1:15pm
Afternoon Tea: 2:30pm – 3:30pm
Dinner: 5:30pm – 6:45pm
Supper: 7:15pm – 8:15pm

What You Will Need in Hospital

  • You will need to make your own arrangements for transport with relatives/friends to and from the hospital. 
  • Bring your current medication with you. 
  • Please bring toiletries, night clothes, dressing gown, slippers, x-rays related to the surgery. 
  • Please shower or bath on the morning of your procedure. 
  • Do not wear make-up, nail polish or jewellery. 
  • Do not bring valuable items or money to hospital. 
  • Do not drink alcohol or smoke for twelve (12) hours before your procedure. 
  • Wear loose comfortable clothing that can be easily changed. 
  • If you are having a general or local anaesthetic, do not have anything to eat or drink for six (6) hours before your procedure, not even water. You may eat a light meal/snack before the fasting time begins. 

Admission and Discharge

  • If you are unwell prior to surgery, please go to your general practitioner to assess whether you are well enough for surgery. If you are not well enough for surgery, please phone (02) 9845 6644. 
  • Admission staff will make every effort to contact you by telephone to process your admission details. If they have not made contact and you have not yet given your personal details to admission staff, you are required to attend the Admissions Office, situated in the main foyer of the hospital, prior to the date of your procedure. You must bring your current Medicare card and private health fund details or your veterans affairs card.  
  • If you are not eligible for treatment under the Australian Medicare Agreement, you must pay all costs prior to admission, if you have indicated your intention to be treated as a private patient but do not have private health insurance, you must make arrangements relating to the payment of your hospital stay prior to admission.  

On arrival on the day only/at perioperative ward

  • Inform reception staff of your arrival. You will be asked to take a seat in the waiting room.  Please note: this is arrival time only, there will be some waiting involved before your procedure. We advise you to make no other plans for this day. 
  • We also advise that emergencies/unforseen events occasionally occur in the theatre of surgery. If this occurs, you will be rescheduled for another date (as advised by your surgeon). 
  • If you are accompanied by a support person he/she may be permitted into the ward depending on your condition and course of recovery. 
  • You will be required to complete a patient assessment form with a nurse prior admission. 

Amenities and Services    
Radio / TV / Music in Wards
tick.pngNot all wards
Hospital TV Rentals tick.png
Public Telephones   tick.png
Coffee Shops/Food Outlets  tick.png
Post Office   tick.png
Florist   tick.png
Newsagent   tick.png 
Banks/Credit Unions   tick.png 
ATM   tick.png 
Voluntary Services  tick.png 
Parents Room/Baby Change Room   tick.png 
Gift Shop  tick.png 
Baby Boutique   tick.png Through Gift Shops
Hospital Chapel  tick.png 
Book Trolley   tick.png 
Accommodation    tick.png 
Patient Transport  tick.png 
Interpreter Services   tick.png 

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