2016 Quality Awards

Western Sydney Local Health District

2016 Quality Awards winners

Each year, WSLHD hosts the Quality Awards as an opportunity to harness the creative and innovative ideas of staff, who are committed to making a difference to patient care and health outcomes.

Some of the winning projects will now be submitted to the NSW Health Innovation Awards and the NSW Premier's Awards.

Congratulations to all!!

Peak Awards

Board Chair Award

IPASS – A Partnership: NSW Ambulance/Western Sydney Local Health District

Western Sydney’s emergency departments are busy places, with clinical staff and paramedics often working hard to deliver vital care quickly. A new project, which was a partnership between NSW Ambulance and Western Sydney Local Health District, aimed to improve service delivery for both organisations. A variety of staff undertook a trial to reduce the transport of non-emergency patients to emergency departments (EDs), improving services in the ED and increasing the availability of ambulances. The trial has been a success, reducing turnaround and case times for paramedics and allowing more patients to be seen.

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Chief Executive Award

Kneed to Know – Physiotherapy Classes Before Knee Replacement

Reducing physiotherapy times for patients undergoing a total knee replacement was the driver of a translational research project, delivered by Blacktown Hospital’s physiotherapy team. The staff wanted to reduce physiotherapy times by 50 per cent over six weeks, while maintaining patient satisfaction. They turned to a pre-operative group education program, aimed at encouraging patients to work with their carers and with each other. Project lead Marie March said the program had been successful in not only reducing physiotherapy times but improving the patient experience. “The group delivery has provided peer support and reduced patient anxiety,” she said. “By reducing the strain on the physiotherapist’s time, it has also allowed staff to focus on post-operative care, reducing the risk of complications and extended bed days.” The program also separated the education sessions from the patient’s primary appointment, allowing them to absorb information more effectively.

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WentWest Partnership Award

Transitioning Clozapine from Hospital to Primary Care

This project aimed to help both Clozapine patients transitioning into primary care and mentally ill people moving into the community. Blacktown City Mental Health worked with GPs and community pharmacies to allow them dispense HSD medications, reducing waiting times for medication at Blacktown Hospital Pharmacy and the Clozapine clinic.

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Bob Leece Transforming Health Award

Westmead Acute Surgery Clinical Algorithms Smartphone App

In an international first, junior and mid-level medical staff are now able to access evidence-based general surgery clinical algorithms via a smartphone app. This has benefitted surgical patients, reducing length of stay and associated complications.

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WSLHD Fairfax People’s Choice

Don’t Forget About Dementia! Dementia Awareness Month 2015

Blacktown Mount Druitt Hospital’s dementia team delivered an innovative education program as part of Dementia Awareness Month 2015, in the hope of better engaging with patients and carers. The staff created a dementia toolbox, which was delivered to 19 wards and departments, containing educational resources for self-directed learning. Diversional therapy boxes were also created for patient wards, to promote engagement in therapeutic activities. Dementia clinical nurse consultant Katie Conciatore said the program had increased staff knowledge and confidence in working with dementia patients. “We’ve seen the use of non-drug intervention for people with dementia improve significantly across the hospital,” she said. “Therapeutic activities are being carried out by staff and carers and the diversional therapy has really reduced adverse events.” The program involved partnerships with Alzheimer Australia, dementia training and study centres and the Australian Journal of Dementia Care.

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Quality Awards 2016

Category 1. Patients as Partners

Westmead Women’s & Newborn Health Website

Women often turn to Dr Google for answers to common concerns about their health, pregnancy, birth and newborn care. But, NSW women now have a one-stop shop for healthcare advice, thanks to Westmead Hospital’s new women’s health website. The Westmead Women’s & Newborn Health website, the first of its kind in the state, provides advice, tips and information, along with online booking for childbirth and parenting classes, patient stories and translated information. It also features 360-view virtual tours of the hospital’s neonatal intensive care unit and maternity ward. “Our website provides quality, trustworthy and up-to-date information,” Donna Garland, Westmead Hospital’s operations director of Women’s Health said. There are nearly 6000 births annually at Westmead Hospital, making it the largest maternity unit in the state. NSW Minister for Women Pru Goward officially launched the website in May. Visit the website at: http://www.wslhd.health.nsw.gov.au/WNH/Home/home

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Category 2. Integrated Health Care

Child and Family Health, Improving the Universal Home Visiting Offers

New mums often feel overwhelmed after giving birth, particularly in the first few weeks at home with their newborn. Staff from Merrylands Community Health Centre wanted to ensure women were given timely access to home visits from a child/family health nurse so they introduced a new strategy, focused on providing the service within a two-week timeframe. Child and Family Health nursing staff were rostered to contact families and also liaised with mums to offer the service while they were still in hospital. The strategy worked, with more mums accepting at-home visits and staff contacting more new parents. Merrylands Community Health Centre provides a range of services in the Holroyd and Parramatta areas to children, young people and their families. For appointments, contact the Central Referral Service on 1800 600 681.

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Category 3. Translational research

Feeling the Urge to Push! Programmed Intermittent and Patient-Controlled Epidural Dosing for Women During Labour

Western Sydney Local Health District (WSLHD) has introduced a new technique for administering epidural during labour. The technique, which has been used increasingly worldwide, combines programmed intermittent epidurals, with patient-controlled epidurals. A study was conducted at Blacktown Hospital to compare the technique to traditional methods, which led to the existing WSLHD Obstetric Epidural chart being revised to incorporate prescribing prompts and leg weakness assessment. New epidural pumps were also obtained. Project lead Emily Edmonds said women who received the new epidural used significantly less of the drug ropivacaine, which resulted in a reduction in leg weakness and length of time for second-stage labour. “The redesign of the charts and purchase of new pumps, along with standardising the epidural mode of delivery and education has increased the quality of labour pain management across the district,” she said. “We’ve had positive feedback from patients, with women expressing ‘feeling the urge to push’ without significant pain.”

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Category 4. Local solutions

GLAMPing - Group Lessons for Antenatal Musculoskeletal Pain

Many women turn to physiotherapy during their pregnancy to treat muscle pain resulting from changes to the body. Blacktown Hospital’s physiotherapy team partnered with the antenatal clinic to offer GLAMPing – group lessons for antenatal musculoskeletal pain. The sessions were designed to prevent and reduce pain in a group setting, rather than the traditional one-on-one approach. Project lead Rebecca Necevski said the program had been a success, reducing wait times for mums-to-be while improving their overall health. “Accessing early pain management and exercise allows women to stay more active throughout their pregnancy, reducing their risk of gestational diabetes, improving blood pressure and improving post-partum recovery time,” she said. “All the patients involved in the group sessions have expressed high satisfaction with the program, particularly as it has improved their access to treatment.” The project also included a redesign of the referral and booking process, with the physiotherapy team working closely with the antenatal clinic to improve awareness of physiotherapy for mums-to-be.

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Category 5. Preventive health

Bstreetsmart – Smarter Safer Drivers

bstreetsmart is an initiative of the trauma service at Westmead Hospital. It was created in 2005 by Westmead Hospital trauma nurses Julie Seggie and Stephanie Wilson. Celebrating its 11th year, bstreetsmart is Australia’s largest educational youth road safety program, with more than 145,000 year 10, 11 and 12 students participating. The students witness a realistic car crash re-enactment and hear stories from young car crash survivors, in a bid to dramatically reduce the injury and death toll among young drivers on our roads. Ms Wilson said the effects of trauma were real, affecting not only the person involved, but their family and often the community. The award-winning event has proven to be so effective, it has been replicated in both Western Australia and South Australia. For further information or to register your school, visit www.bstreetsmart.org.

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Category 6. Collaborative team

Medical Morning Report (MMR)

In a busy ward environment, it is important for night medical staff to complete an adequate handover to the clinicians coming onto day shift. Westmead Hospital has created a unique handover system – the Westmead Medical Morning Report (MMR) – to foster a supportive and educative environment for reporting events. Chief medical advisor Associate Professor Ros Crampton said the MMR at Westmead was distinctive for its inclusion of supervision, debriefing and education in a multidisciplinary group. “While each team in the hospital conducts medical rounds and handover, the MMR at Westmead is different … all senior clinicians, both nursing and medical, provide leadership and mentoring to junior medical officers and registrars,” she said. “Having the senior staff more involved in the handover has allowed them to offer real-time advice and suggestions about clinical decision-making processes.” Dr Crampton said the MMR had also furthered relationships between staff and the junior medical officers.

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Category 7. Harry Collins Award

Jab on the Job

Auburn Hospital devised an innovative way to increase the number of staff getting the annual flu vaccination. Jab on the Job offered vaccinations in wards during rounds so staff could be immunised without having to leave their busy departments. Nurse Kristina Roberts said staff had responded positively to the initiative. “Staff uptake of the flu vaccination was pretty low and many staff had raised concerns that it was often difficult to access the service while working on the wards,” she said. “Since Jab on the Job, the number of staff immunised is up 100 per cent, which has really helped to minimise the spread of flu among staff, patients and carers.” Annual flu vaccinations are recommended, particularly for people working in healthcare.

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Category 8. Arts and Health Award

Being and Belonging – How Art Transformed the New Blacktown Hospital Regional Dialysis Centre

A positive and uplifting environment is particularly important for dialysis patients, who spend many hours each week in treatment. The Blacktown Mount Druitt (BMDH) Expansion Project arts and culture team worked with artists, patients, carers and the community to create a series of works for Blacktown’s Regional Dialysis Centre, which represented the diversity and experience of dialysis patients. A major work by Aboriginal artist Peter Williams welcomes patients and carers to the centre - Bubbles Gallery uses dialysis water and lights to create a kaleidoscope of colour against which a range of objects, created by patients, are displayed. Imagine! is a series of photos and videos recorded by patients about the experience of dialysis. This powerful project provided new insights into the experience of being a dialysis patient, and their sense of belonging in the centre and the community. "Patients reported that creating the artwork reduced tension, alleviated boredom and allowed them to share their experiences about living with dialysis, reducing stigma and promoting quality of life,” Peter Rophail, transition manager, BMDH Project Stage 1 said.

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Category 9. Innovation

iGAP – Improving Gastroenterology Access and Patient Experience

Improving access to timely, quality specialist outpatient services was the aim of the iGaP project – Improving Gastroenterology Access and Patient Experience. Driven by the integrated care model, the project aimed to create a seamless transition for patients from one health setting to another. Staff from the project team worked closely with GPs and community services to create an effective transition – and it worked. Westmead University Clinics’ staffer Julianne Harvey said the project had resulted in reduced delays in medical assessments, improved timeliness of colonoscopy and care, enhanced colorectal cancer screening capacity and an increased number of screening referrals. She said the program had also given staff a chance to develop their communication skills. “It’s been an excellent platform for them to work through challenges and problem solve as a team,” she said. “Staff satisfaction has also strengthened the relationships between clinicians, individual departments and people working in the University Clinics.”

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Category 10. Education and Training

We Will Catch You: a Mental Health Falls Prevention Program

Cumberland Hospital’s Willow Cottage developed a new program to help prevent falls among its mental health patients. The program, devised by a newly formed Mental Health Falls Prevention Committee, created a series of “falls champions” dedicated to mentoring staff on how to reduce falls. The champions gave a presentation to other staff, who were then offered resources, support and guidance from the Mental Health Falls Prevention Committee. The program has resulted in a five per cent reduction in falls and a 100 per cent increase of awareness of falls prevention among the workforce. Staffer Alexandra Sepulveda said the program had also led to improvements in leisure activities offered, including tai-chi, line dancing and Otago exercise. Ms Sepulveda said the program had proved a winner with patients and carers, along with nursing, medical and Allied Health staff. “It’s definitely established stronger relationships with patients, both in an inpatient and community environment,” she said.

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