Patient and Visitor Information

Contact Mental Health Services

Contact Mental Health Services

Cumberland Hospital (24 hours)

Location Icon1-11 Hainsworth Street
Westmead NSW 2145 

Phone Icon(02) 9840 3000

 

Fax icon(02) 9840 3700

 

Post Icon1-11 Hainsworth Street
Westmead NSW 2145

 

Cumberland Hospital does not have an Emergency department

In an emergency, call 000

Mental Health Line

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The Mental Health Line is a state-wide 24-hour mental health telephone access service.

Anyone with a mental health issue can call to speak with a mental health professional and be directed to the right care for them. Carers can call for advice about a person’s clinical symptoms, the urgency of the need for care and local treatment options.

How to obtain a copy of your healthcare record

Would you like to apply to view or obtain a copy of your healthcare record?

Visit our Right to Information page to find out how

Your rights & responsibilities as a patient or carer

Everyone seeking or receiving healthcare in Australia has certain rights and responsibilities. They include the right to access, safety, respect, communication, participation, privacy and to comment on their care.

Download our Rights & Responsibilities brochure to find out more
 

Do you have a media enquiry?

Do you have a media enquiry about our hospital? Are you looking for comments from one of our experts or would you like to film for TV news?

Contact our Corporate Communications Team

How to pay your bill

You can:

  • pay at the cashiers
  • pay online
  • pay over the phone
  • pay via mail
To find out how, visit our How to Pay Your Bill page
 
 

Feedback Form

Your feedback helps us know what we are doing well and where we can improve. Please use the feedback form below to contact us.

Compliments will be shared with the relevant departments and staff.

We will contact you within 5 days to let you know we have received your complaint We aim to investigate and resolve complaints within 35 days. Once the complaint is resolved, you will be informed of any decisions made and action taken.

Feedback will be sent to the appropriate teams or services for review, discussion and consideration.

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