Communication Masterclasses

Process Communication Model (PCM)

PCM is designed to aid in the recognition and understanding of different personality types and support successful communication. Participants learn about the six personality types in order to recognise the effects of stress and distress in the clinical setting. Distress behaviours for all six personality types are predictable and sequential. During the workshop participants learn about the impacts of distress on patient safety, as all personality types make mistakes when under distress. Participants learn how to distinguish between bullying behaviours and distress, as well as how to feed the psychological needs of their colleagues in order to invite them out of distress, so that positive communication is restored and patient care is not impacted.

 

Duration: Three days

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

Process Communication Model Journal Club

These lunchtime sessions are designed to aid the recognition and understanding of different personality types and support successful communication.

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au

 

Assertive Communication for Doctors

• How to say No effectively in 8 different ways
• How to gain cooperation with 5 questions
• How to handle people who vent their anger on you

 

 

Duration 1 day

 

Enquiries: Jennifer Davids, Education Consultant Jennifer.Davids@health.nsw.gov.au

 

Want to run one of these workshops for your department?

All workshops can be tailored to your departments specific requirements, including running workshops on weekends.

Enquiries: Tanya Jolly, Manager Clinical & Corporate Education tanya.jolly@health.nsw.gov.au