We will improve our communications, be transparent and
accountable. We will deliver safe, quality care whilst retaining
dignity and respect. We will strengthen our systems, our
processes and our care interactions. We will ensure the voice
of the people of western Sydney is heard in all aspects of care -
health care policy, planning, design, delivery and evaluation.
Learn from the experiences of our patients, carers and
families, with a focus on collaborating with people from our
community to improve our services.
Strengthen our care teams working collaboratively with
patients, carers and families to provide holistic coordinated care.
Help people to better understand their health and manage their
Key Performance Metrics
- Improve patient experience and engagement as measured by
overall satisfaction level via Bureau Health Information (BHI)1
- Consumer representation or participation on peak/major governance and
100% of hospital discharge summaries sent to primary care providers within 24 hours.
1) Survey or equivalent measured by
internal patient survey
You can read more about the Better West Strategic priorities here.